How do I send my product in for repair?

To send an item in for service or repair please utilize our online SERVICE PORTAL to create a SERVICE ORDER and send the item in for service.

SERVICE PORTAL

Once you have completed the online steps necessary to create a SERVICE ORDER the final step is to click the "FINISH" button at which time you will be taken to an online page that allows you to print a prepaid UPS label to cover shipping.

NOTE: You will need to include your proof of purchase (ie: receipt from an authorized re-seller) for warranty purposes. If you are outside of the warranty period or cannot provide a receipt to establish the warranty period a flat rate service fee will apply. All flat rate fees are listed on the Service Portal itself. If a flat rate service fee applies to your Service Order you will need to submit payment information as part of Service Order creation process. NOTE: If ultimately no repair is done (ie: an item is not repairable) then no fee will be charged.

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  • 12-Jun-2015
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